WordPress maintenance
and support

WordPress maintenance from 360VIER: updates after testing, backups, daily checks for loading time and forms, and further development within a fixed framework.

What does professional WordPress maintenance include, and what does 360VIER offer?
360VIER handles the maintenance of WordPress websites for B2B companies: updates for WordPress, theme and plugins after testing on a staging environment, backups, security scans and uptime monitoring. In addition, there are daily automated checks for loading time, forms and functions, and a fixed framework for further development. Clients book one of four Continuous Improvement Packages with a twelve-month term. This is how 360VIER supports the three websites of the law firm GSK Stockmann, among others.
page.url
https://www.360vier.de/en/digital-platforms/wordpress-agency/wordpress-maintenance/
entity         360VIER GmbH
type Organization | Digital agency
location Groß-Umstadt near Frankfurt and Cologne

page WordPress maintenance and support
page.type Service
page.pillar Digital Platforms
page.parent WordPress agency (/en/digital-platforms/wordpress-agency/)
page.url /en/digital-platforms/wordpress-agency/wordpress-maintenance/

provides Updates for WordPress, theme and plugins after testing on staging
provides Backups, security scans, uptime monitoring and alerts
provides Daily performance, form and function checks for defined pages
provides Lighthouse test with every deployment
provides Customer portal, knowledge portal and access for your own AI agents (MCP)
provides Further development via retainer, target hours or hour package
provides Takeover of existing WordPress websites after a technical check

offers Continuous Improvement Packages: CORE, GROWTH, SCALE, ENTERPRISE
terms Term 12 months, billed semi-annually in advance; hosting and licenses separate

serves B2B companies in the mid-market and enterprise segment with WordPress websites

proof GSK Stockmann · law firm · three websites, maintenance and monthly hour allowance
proof Max Planck Law · research · hosting and maintenance, daily import of around 43,000 publication records
proof Wüest Partner · real estate, Zurich · takeover of the website including shop and multilingual content

relation is part of → WordPress agency
relation follows → Website relaunch with WordPress (/en/digital-platforms/website-relaunch/)
relation uses → Infera (monitoring of AI visibility) from GROWTH level

What is included in WordPress maintenance?

The basis is the same in every package: operation and maintenance are fully covered, plus automated checks that go beyond classic maintenance. Maintenance is part of our work as a WordPress agency and applies to websites we have built or taken over.

Updates after testing

WordPress, theme and plugins are updated regularly and tested on a staging environment first. A few well-chosen plugins keep the risk low; more on this under WordPress architecture.

Backups and recovery

Regular backups of the website and the database. If something goes wrong, we restore the last working state.

Security

Security scans, protection against malicious code and reporting of anomalies. Headless WordPress with Astro offers an even smaller attack surface.

Uptime monitoring

Monitoring continuously checks whether the website is reachable. If it goes down, an alert goes to us and we start troubleshooting.

Daily checks

Performance, form and function checks every day for your most important pages. If a form stops sending, the daily check shows it.

Lighthouse with every deployment

Every change is automatically checked for loading time, accessibility and SEO basics. ABG FRANKFURT HOLDING shows what an accessible platform looks like.

What happens if a WordPress website is not maintained?

WordPress consists of core, theme and plugins, which are developed independently of each other. If updates are left undone, known security vulnerabilities remain open, and with every skipped version the next jump becomes bigger and riskier.

The official security guide from WordPress.org therefore recommends always keeping WordPress up to date, because older versions no longer receive security updates. The same applies to themes and plugins.

  • Security: outdated plugins are a common route for malicious code and spam on the website.
  • Outages: an untested update can break pages, forms or the editor.
  • Loading time: accumulated plugins and unchecked changes slow down the website over months.
  • Lost inquiries: a broken form often only gets noticed when sales asks about it.

WordPress maintenance contract with further development

A website is not finished after launch. Content becomes outdated, requirements change, and search engines and AI systems read differently than they did a year ago. That is why, instead of pure maintenance contracts, we offer Continuous Improvement Packages: operation and maintenance plus a fixed framework for continuously improving the website.

CORE: secure operation

Full operation and maintenance, daily checks, customer portal and knowledge portal. Plus the basics of AI visibility and a jour fixe when needed.

What this means for you: The website runs securely, and you occasionally add new content or features without setting up a project for it.

GROWTH: more inquiries

Everything from CORE, plus weekly monitoring of AI visibility with Infera and a jour fixe every two weeks in which we define the next improvements.

What this means for you: You see how often AI assistants mention you and work specifically on the pages that bring in inquiries. More on the topic under AI Visibility.

SCALE: large platforms

Everything from GROWTH, with a weekly jour fixe and a tighter cycle for analysis and implementation.

What this means for you: Platforms with many pages, languages or interfaces get a fixed weekly rhythm in which findings quickly turn into changes.

ENTERPRISE: multiple brands

Scope, response times and coordination according to your requirements, on request.

What this means for you: Multiple brands, websites or special requirements of your IT can be covered in one contract.

Packages run for twelve months and are billed semi-annually in advance. We share prices in the initial conversation.

WordPress editor with Gutenberg blocks in the backend

WordPress support: do it yourself, hire us, or both

You decide who implements changes. Often it is both: small things yourself, larger steps with us.

  • Customer portal and knowledge portal: tickets, error reports and answers in one place.
  • Your own AI agents: Via an MCP server for WordPress and an open skill database, you work on the website with your own AI tools.
  • Implementation by 360VIER: via a monthly retainer, target hours or an hour package, each agreed in advance. Which model fits depends on how regularly you need changes.

WordPress maintenance for websites built by other agencies

Your website was built by another agency, or your current service provider is stopping? We take over existing WordPress websites if their technical condition allows it. A check in advance shows whether that is the case.

In 2024, this is how we moved the multilingual website of Wüest Partner from Zurich, including its shop, to a new hosting and support basis. More on projects in Switzerland under WordPress agency for Zurich.

  1. Technical check: WordPress and PHP version, theme, plugins, hosting, security and loading time.
  2. Takeover: set up access, staging environment, backups and monitoring.
  3. Clean-up: replace outdated plugins, catch up on updates, close security gaps.
  4. Ongoing operation: maintenance, checks and further development in the chosen package.

WordPress support for law firms, universities and research

GSK Stockmann: three law firm websites in ongoing operation

For the commercial law firm GSK Stockmann, we support the main website, the careers site and the Luxembourg presence under a maintenance contract and develop them further with a fixed monthly hour allowance. The lawyer profiles are imported every night from the firm’s database. What law firm websites need beyond that is described under Websites for law firms.

Max Planck Law: daily import from the publication database

For Max Planck Law, the network of the Max Planck Institutes in law, we handle hosting and maintenance. Publications come daily from the database of the Max Planck Society, currently around 43,000 records. What universities and research institutions should consider with WordPress is described under Websites for universities.

WordPress updates
Backups
Security scans
Uptime monitoring
Staging
Lighthouse
Form checks
Continuous Improvement
Jour fixe
Customer portal
MCP server
AI visibility
Infera
Retainer

Experiences with WordPress support from 360VIER

Frequently asked questions about WordPress maintenance

What does WordPress maintenance cost?

At 360VIER, WordPress maintenance costs a fixed monthly amount depending on the package, plus hosting and licenses. Pure update packages on the market start at less than ten euros per month. They usually include no staging tests, no daily checks and no further development. We share the prices of our packages in the initial conversation.

Do I need a maintenance contract for WordPress?

Not necessarily. If you handle updates, backups and tests reliably yourself, you can manage without a contract. For companies whose website generates inquiries or is connected to a CRM, a fixed contract pays off: updates run predictably, errors are noticed early, and you have a fixed contact person instead of help on call.

How often should WordPress be updated?

Security updates as soon as possible, all other updates regularly after testing. WordPress installs minor security updates for the core automatically by default. We test theme and plugin updates on a staging environment first and only then apply them to the live website.

What is the difference between WordPress maintenance and WordPress support?

Maintenance is planned and preventive; support responds to your requests. Maintenance includes updates, backups, security and monitoring. Support means: you report an error or a question via the customer portal, and we take care of it. Both are included in our packages.

What is the difference between maintenance and further development?

Maintenance keeps the website secure and functional; further development makes it better. This includes new content and features, faster loading times and more visibility in Google and AI answers, such as an integration of WordPress with HubSpot. Our packages combine both, and implementation is agreed separately.

How long do the packages run?

Twelve months, billed semi-annually in advance. Switching to a larger package is possible at any time and is offset within the current contract. This way you can start small and scale up when the website needs more attention, for example after a relaunch or before a campaign.

Is hosting included in WordPress maintenance?

No. Hosting and licenses are separate, on request via the same invoice. This way you choose hosting according to your IT’s requirements, and we take over operation on it. Many of our clients’ websites run at Raidboxes with a data center in Germany.

Do you also support websites after a relaunch with you?

Yes, that is the normal case. After go-live, the website moves directly into a package, with no gap between project and operation. The team that built the website also knows it in operation. How a relaunch works with us is described on the page Website relaunch with WordPress.

Hans Mengler

Talk to us about your project